Returns
Customers may request a return within 2 days of receiving their order if the product is damaged, defective, or significantly different from the product description.
Non-Returnable Items
Certain items may not be eligible for returns due to hygiene, customization, or supplier restrictions.
Refunds
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed to the original payment method within 5–10 business days.
Order Cancellation
Customers can cancel their order within 12 hours of placing it. After 12 hours, the order may have already entered processing or shipping and cannot be cancelled.
Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact us within 12 hours of delivery with photos of the item.
Shipping Costs
Shipping charges are generally non-refundable unless the return is due to our error or a defective product.
Contact Us
Email: exollect@gmail.com